Hard Run Acres Farm — Shipping & Delivery Policy

Last updated: October 13, 2026

Overview

Hard Run Acres Farm is operated by Hard Run Acres, LLC, located in Lakeland, Florida.

We offer live poultry, livestock, animal feed, farm supplies, animal health products, and other merchandise. Because these products have different handling and transportation requirements, available shipping and pickup options vary by product.

This policy explains our shipping procedures, farm pickup arrangements, delivery expectations, and related responsibilities.

1. Shipping Availability

We offer shipping within the United States for eligible merchandise.

Not all products are eligible for shipping. Certain items may be restricted because of their size, weight, handling requirements, manufacturer restrictions, or applicable laws and carrier regulations.

Available shipping options are determined by the products ordered and the customer's delivery address.

We do not currently offer standard international shipping through our online store.

2. Shipping Methods and Charges

Eligible merchandise may be offered with Standard or Express shipping options, depending on the products and destination.

Shipping charges are calculated and displayed during checkout before payment is completed.

Rates may depend on package weight, dimensions, shipping destination, carrier availability, and selected shipping service.

Express shipping refers to the selected transportation service and does not necessarily mean same-day processing or dispatch.

Any applicable shipping charges will be disclosed before the customer completes the purchase.

3. Order Processing and Delivery Times

Orders are processed after payment has been accepted and the merchandise is available for fulfillment.

Processing and shipping times may vary according to product availability, order volume, carrier schedules, and special handling requirements.

Any estimated dispatch or delivery dates provided during checkout or order confirmation are estimates unless expressly guaranteed.

We make reasonable efforts to ship merchandise within the timeframe communicated to the customer.

When no specific shipping timeframe has been stated, we operate subject to the applicable federal requirements governing shipment of online merchandise orders, generally requiring a reasonable basis to expect shipment within 30 days.

If an order cannot be shipped within the promised or legally applicable timeframe, we will provide the required notice and offer the customer the opportunity to consent to a delay or cancel for a prompt refund, as required by law.

We do not guarantee carrier delivery dates unless an express guarantee has been provided for the particular transaction.

4. Farm Pickup

Many Hard Run Acres products and animals are available for local pickup at our farm:

Hard Run Acres Farm
12239 Country Side Dr
Lakeland, FL 33809

Pickup availability and scheduling may vary by product.

Customers should confirm their pickup arrangements before traveling to the farm.

Customers are responsible for providing appropriate transportation and containers for animals and merchandise when applicable.

5. Live Animals

Live poultry, dogs, and other livestock are not eligible for ordinary merchandise shipping through our standard online checkout.

Live animal purchases generally require pickup at our farm or another transportation arrangement expressly confirmed by Hard Run Acres.

Any separately arranged animal transportation or delivery must comply with applicable laws and animal welfare requirements.

Pickup and release of live animals may be affected by availability, animal health, weather, or other welfare considerations.

Any resulting changes, cancellations, or refunds are governed by the applicable purchase agreement, our Return & Refund Policy, and applicable law.

6. Animal Health Products and Restricted Merchandise

Certain medications, supplements, chemicals, and other animal health products may be subject to special packaging, transportation, storage, or legal restrictions.

We reserve the right to decline or cancel shipment of any product when necessary to comply with applicable law, carrier requirements, or product-handling restrictions.

If a product cannot lawfully or safely be shipped as ordered, we will contact the customer regarding available options and provide any required refund.

Any special temperature-controlled transportation or handling must be expressly confirmed. Standard shipping does not imply refrigerated or temperature-controlled delivery.

7. Shipping Address and Delivery Problems

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided, customers should contact us promptly.

We will make reasonable efforts to assist with corrections before shipment, although changes may not be possible after the carrier has accepted the package.

If a shipment is returned because of an incorrect address or unsuccessful delivery, we will contact the customer to determine the appropriate next steps.

Any additional shipping charges will be disclosed and agreed upon before a replacement shipment is arranged.

Nothing in this provision eliminates rights or remedies required by applicable law.

8. Lost, Damaged, or Incorrect Shipments

We take reasonable care in preparing and packaging orders.

If merchandise arrives damaged, defective, or incorrect, please contact us promptly, preferably within 48 hours of delivery, so we can investigate and assist with a resolution.

Customers should retain the original packaging and provide photographs when reasonably possible.

If a shipment is lost or damaged in transit, please contact us so we can investigate the matter with the carrier and determine the appropriate resolution.

Refunds, replacements, and other remedies will be provided according to our Return & Refund Policy, applicable warranties, and legal requirements.

The requested 48-hour notification period does not eliminate any rights or remedies that cannot lawfully be waived.

9. Order Cancellations and Refunds

Orders may be eligible for cancellation before fulfillment according to our published cancellation and return policies.

If an order cannot be fulfilled or shipped within the legally applicable timeframe, we will follow the applicable notification, cancellation, and refund requirements.

Shipping charges and other fees will be refunded whenever required by law or our applicable policies.

Approved returns and refunds are otherwise governed by our Return & Refund Policy.

10. Contact Information

For questions about shipping, delivery, missing packages, or pickup arrangements, please contact:

Hard Run Acres, LLC
Operating as Hard Run Acres Farm

12239 Country Side Dr
Lakeland, FL 33809

Phone: 863-606-8637
Email: info@hardrunacres.com
Website: https://hardrunacres.com

Hard Run Acres Farm — Happy Animals, Happier Families!